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Missing Headers and Footers
Started by Funkhouser at 11-26-2007 4:12 PM. Topic has 3 replies.

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  11-26-2007, 4:12 PM
Funkhouser is not online. Last active: 11/30/2007 1:54:34 AM Funkhouser

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Joined on 11-27-2007
Posts 8
Missing Headers and Footers
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Using a licensed version of Word-2-CHM Pro version 2007.11.26.486, using the Demo Word file, I can successfully create a CHM file with headers and footers. Using this demo as a template, I changed the text in the header and footer and Word-2-CHM Pro no longer creates headers and footers in the CHM file.

I shot an email to support but haven't heard anything back, which is a bit disappointing now that I'm a paying customer. Help?
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  11-26-2007, 10:43 PM
Peter is not online. Last active: 10/31/2011 9:51:29 AM Peter

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Joined on 09-27-2007
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Re: Missing Headers and Footers
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Sorry for the time zone difference between you and us. We answer all emails within 24 hours.

Please open your Word document and locate the "First Page Header" and then press the "Delete" key one time. Save your document and convert it again.
I've attached the modified Word document and created CHM to you for reference. This is an strange issue with the Word document.

Any more questions are welcome, thanks.
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  11-27-2007, 7:57 AM
Funkhouser is not online. Last active: 11/30/2007 1:54:34 AM Funkhouser

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Re: Missing Headers and Footers
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Ah, I see that your company is located in China and California. Is technical support in China or California?

Also, I opened the Word document and did as you instructed. The headers and footers are still missing. Then I went into the Page Setup and disabled the "Different first page" option and it worked.
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  11-27-2007, 4:05 PM
Peter is not online. Last active: 10/31/2011 9:51:29 AM Peter

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Joined on 09-27-2007
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Re: Missing Headers and Footers
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Have you received our reply email and try the attached Word document?
What's the version of your Microsoft Word?

Our technical support is in China.
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