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Missing Headers and Footers Started by Funkhouser at 11-26-2007 4:12 PM. Topic has 3 replies. Macrobject Comm... » Help Authoring ... » Word-2-CHM Conv... » Missing Headers and Footers

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11-26-2007, 4:12 PM Funkhouser Joined on 11-27-2007 Posts 8 Missing Headers and Footers Using a licensed version of Word-2-CHM Pro version 2007.11.26.486, using the Demo Word file, I can successfully create a CHM file with headers and footers. Using this demo as a template, I changed the text in the header and footer and Word-2-CHM Pro no longer creates headers and footers in the CHM file. I shot an email to support but haven't heard anything back, which is a bit disappointing now that I'm a paying customer. Help?    Report

11-26-2007, 10:43 PM Peter Joined on 09-27-2007 Posts 171 Re: Missing Headers and Footers Sorry for the time zone difference between you and us. We answer all emails within 24 hours. Please open your Word document and locate the "First Page Header" and then press the "Delete" key one time. Save your document and convert it again. I've attached the modified Word document and created CHM to you for reference. This is an strange issue with the Word document. Any more questions are welcome, thanks.    Report

11-27-2007, 7:57 AM Funkhouser Joined on 11-27-2007 Posts 8 Re: Missing Headers and Footers Ah, I see that your company is located in China and California. Is technical support in China or California? Also, I opened the Word document and did as you instructed. The headers and footers are still missing. Then I went into the Page Setup and disabled the "Different first page" option and it worked.    Report

11-27-2007, 4:05 PM Peter Joined on 09-27-2007 Posts 171 Re: Missing Headers and Footers Have you received our reply email and try the attached Word document? What's the version of your Microsoft Word? Our technical support is in China.    Report

Macrobject Comm... » Help Authoring ... » Word-2-CHM Conv... » Missing Headers and Footers

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