Re: Strange structure of topic tree in generated CHM file

Word-2-CHM Converter

Strange structure of topic tree in generated CHM file

collinor 01-14-2010, 3:37 AM
We are using Word-2-CHM 2007 Pro to generate a Help file from our product documentation written in Word.
As a preliminary step to the conversion with Word-2-CHM, we save the Word document in .mht format.

Now, when we generated the Help file back in February 2009, using Word-2-CHM 2007.13.912.662 on my machine running Windows XP and Word 2007, the structure of the generated topic tree was ok, reflecting the Word document's table of contents.

When we generate the Help file now, still using Word-2-CHM 2007.13.912.662 on my machine, but running Windows Vista and Word 2007, the structure of the generated topic tree looks really strange, e.g. there are top-level entries with text from the cover page, or references of figures and tables.
Note that we didn't change the .word2chm and .mht file!

What can we do the regain the topic tree structure reflecting the Word document's table of contents?

Re: Strange structure of topic tree in generated CHM file

David 01-15-2010, 8:07 PM
Does the original .doc exist?
If not, please try to open the .mht in Word and save it as .doc and try again.

PS: Please review the structure in Word and let us know the result, thanks.

Re: Strange structure of topic tree in generated CHM file

collinor 02-09-2010, 12:10 AM
Yes, the original .doc exists, but using the original .doc instead of the .mht generates the same weird results.
Also saving the .mht file as .doc in Word and using it to generate the .chm file doesn't help.
The structure in both .doc files and the .mht file is OK.

Re: Strange structure of topic tree in generated CHM file

David 02-23-2010, 1:10 AM
Sorry for the delayed response.
Did you copy the generated chm help from the Vista to the XP and review the result?

Re: Strange structure of topic tree in generated CHM file

collinor 03-05-2010, 12:30 AM
Same weird results on XP. We even tried the whole conversion process on XP. No change.

Re: Strange structure of topic tree in generated CHM file

Peter 03-05-2010, 2:08 AM
The .mht format is not supported by Word-2-CHM. Please save the .doc as “Web File”.

Do not save it as “Single File Web Page” or “Web Page, Filtered”.

Re: Strange structure of topic tree in generated CHM file

collinor 03-09-2010, 12:49 AM
Hm, then, I am wondering why I can select .mht files as source file...

Nevertheless, it doesn't matter if I select the original .doc file, the .mht or the .htm file, the weird results remain the same.

Re: Strange structure of topic tree in generated CHM file

David 03-09-2010, 5:53 PM
Would you like to send us some screen shots to point out the issues?
Thanks.

Re: Strange structure of topic tree in generated CHM file

collinor 03-09-2010, 11:37 PM
Would you mind if I send you the .doc and the .chm file instead?
Just tell me an email address to which I send the files.

Re: Strange structure of topic tree in generated CHM file

David 03-10-2010, 6:31 AM
Yes, please send to supports@macrobject.us or .com, thanks.

Re: Strange structure of topic tree in generated CHM file

collinor 03-17-2010, 1:57 AM
Problem solved.
We fixed the outline level of the paragraphs that occurred in the Document Map by mistake and Word2chm now generates a .chm file with an appropriate topic tree.
Thank you very much for the hint to the Document Map.